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The use of the website,, are governed by these Terms and Conditions in association with any terms specifically stipulated on individual pages of the sites in question. If you do not agree with these terms, please do not use this web site.

Online Payments

  1. All Credit and Debit card transactions are debited at the point of purchase.
  2. Please note that your credit card will directly be charged at the moment of transaction.
  3. Payment can be made via our secure check out pages using your credit or debit card. Your card will be debited at the moment you place your order and receive confirmation


In compliance with the Portuguese Law, it is necessary the presentation of an official identification document (Passport, Identification card) of each person (adults, children, babies) at check-in.

Failing to do so, the check-in won’t be able to follow through and the cancellation policy will still be applicable.
In case of a pre-payment with a Credit Card to guarantee the booking, it is necessary to present that credit card at check-in. Failing to do so, it is obligatory to do a new payment in the same amount (credit card or cash), by cancelling the previous payment debited in the informed credit card.

If you need to add a VAT number to the invoice of the pre-payment, you must inform us at the time of making the booking. 

Online Occupation/Reservations

If the Online Reservations system available on the respective site is used, the terms and conditions relating to availability, prices and cancellations apply to each room price indicated and the user should carefully read the details provided regarding charges before completing the reservation process. Any special needs should be communicated while making the reservations, although a response to these is not guaranteed.

“Prices from”

The prices denominated by “Prices From” in the hotels presentation list, are the lowest price available, per night, per person, for the respective unit (hotel) up to the end of the current year and therefore, there is no guarantee of this price’s availability every time a research in done in our reservations system (variable price depending on research date). Because these are already the lowest available rates, which may therefore include the promotional campaigns, no added discounts are applicable.

Promotions and Offers may make information available on the site related to specific services, offers or promotions that are occurring. Such services, offers or promotions will be subject to the specific terms, conditions and restrictions found on the site associated with these same services, offers and promotions.

Court of Law and Jurisdiction

These Terms and Conditions are governed and interpreted according to Portuguese law. Both parties agree, in the exclusive interest of, to elect the Portuguese courts as the competent and exclusive courts of law to judge and decide any lawsuits, actions, or judicial measures that may emerge or result from this contract; unless it has been agreed upon that in this clause of election of a competent legal court in the exclusive interest of reserves the right to press legal actions against the user in law courts of competent jurisdiction in any other country.

Settlement of disputes

In the event of litigation, the consumer may contact:

Centro Arbitragem Conflitos de Consumo
Rua Direita, n27 – 1º Andar – Esq.
9050-450 Funchal

T: +351 291 750 330*
F: +351 291 750 339*

*Local landline call rate – Tariff dependent on the contract concluded between the client and the telecommunications operator

Dress Code

Please note that there is a Dress Code in place in all public areas of the Hotel, which will be reminded and reinforced, especially in the restaurants and bars.


The user is not permitted relinquishment, sublicensing or transference or any other form of any of their rights stipulated in compliance with these Terms and Conditions. If any clause contained in these Terms and Conditions is determined invalid by a qualified court of law, the invalidity of this clause will not affect the validity of the other clauses included in these Terms and Conditions, which will remain in full force and effect. The non-execution by one of the parties of any right or expedient in compliance with these Terms and Conditions does not constitute a renunciation of this right or expedient.

Use of the Site

Use of the site implies that the user must be of age (minimum 18 years) and be able to enter binding contracts. The user will be financially responsible for all use of the site by him/herself.

The user may use the site only to make legitimate reservations or acquisitions. We reserve the right, at any time and without previous notice, to impede or limit access to the user of the entire site or any part of the site. Availability Product Reference to a product or service on the site does not imply that the product or service may be available or will eventually be available at the user’s location.

The contents of the site, including publicity content, are meant to be used and presented only where their use and presentation are allowed, according to applicable laws and regulations.

Limitation of Responsibility and Deresponsabilization Clause

Although takes every measure to assure the exactness of the contents of the site, the information is of a generic nature and does not claim to include all information related to the products and services mentioned on the site. Thus, does not guarantee that the contents will be adequate for circumstances of the user or will satisfy his/her specific needs. is not responsible for any errors or omissions considered to be outside of its reasonable control that might affect any contents on the site. The site may include links to access other websites that are beyond our control and which are not in compliance with these Terms and Conditions. If the user accesses other sites using the links provided, the availability and contents of these sites will be the responsibility of their operators.


If the user registers or provides his/her personal data through the site, he/she should be assured that the data supplied in the act of registration or at any other time are correct and complete. The user is committed to reporting immediately any necessary alterations to the information supplied while registering. guarantees full confidentiality for the personal data supplied through the secure server and under the terms of the law in force.

Alterations to these Terms reserves the right, at its discretion, to make any alterations on any part of the site. Because of its updating policy, may wish to alter these Terms and Conditions (including those related to the use of contents). In case of alterations in the Terms and Conditions, will notify the user, indicating at the beginning of these Terms and conditions the date of its last updating. Therefore, it is important that whenever the user accesses the site, he/she checks to see if there is any notification of alterations to the Terms and Conditions. Use of the site after publication or notification of alterations on the part of implies the acceptance of these alterations. If the user does not wish to be subject to these alterations, he/she should not continue to use the site.

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